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That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Dont miss our hassle-free ways to help yourself. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Maybe there's a problem with your order. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h This price does not include in-life modifications, upgrades, or moves on existing services. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When you run the tests online, well ask you simple questions, and let you know how well put things right. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Tavis House London WC1H 9NA | 020 7820 6770 . Faults and Orders dashboard. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Get help for all your BT Business products and services. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Download it now and use your device to be totally on top of things: View, pay, and download your bills. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Got up to 250 employees? In the latest release we've fixed some bugs to improve your experience using the BT Business app. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. All prices exclude 20% VAT. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Running cloud-based applications. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Click on the button below to track the parent order. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. You need your order reference number. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. We're sorry but you need to use a different order tracker for that reference. Well offer the fastest fix with the first available visit youre in control to change it. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Download it now to be totally on top of things: View, pay, and download your bills. Its consistent, reliable connectivity for your business. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Free from UK landlines. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Price quoted only available on a 5-year term contract and applies to new circuits only. Popular shortcuts Order number Track a fault Report a fault A BTnet Leased Line not quite right for you? If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Unfortunately, BT's phone system is not well designed. By continuing to browse, you accept the use of cookies. Monday - Saturday08:00 - 18:00Free from UK landlines. A business leased line, on the other hand, is a dedicated line just for you. Download our Service Level Agreement to find out more. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Whether you run a small or larger business, we have a BTnet solution for you. How to Contact BT Openreach? Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Necessary to provide basic functions of the website such as page navigation. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Weve even listed the BT opening hours so you dont make a phone call for nothing. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Choosing a BT phone number or contact method is important to get a better customer service experience. Its quick, easy and available 24/7. We have a range of ways to get in touch for new and existing customers. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. You can also find the BT opening hours so you dont call when the lines are closed. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. 0 to 5 employees,250+ employees,6 to 249 employees. Work faster, smarter, safer, and stay connected with your world. Safety starts with understanding how developers collect and share your data. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news The solutions we sell are integral to modern life. We aim to respond to your email within 48 hours - excluding weekends. Sometimes we can identify and fix a fault at the same time. Its really that simple to contact BT Broadband by SMS. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Mobile costs may vary. We know that the internet is key to your business, and downtime means lost revenue. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. When you have a broadband connection, you share your bandwidth with others. Another great way to contact BT without calling is to use the BT live chat service. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Location. Contact BT Business. Related Types of Business | Related Locations. Heres how well help put things right. Our activities added 24bn to the UK economy. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Starts with 5 or 6 numbers, followed by 6 numbers. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Fix Problems and faults Contact Chat, phone, or email Contact us about. The BT phone number and IVR options are available in the table below. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. If you need help quickly, use the other contact options. We offer reliable connectivity, but sometimes faults do occur. When you have team members working from different locations, a connection you can rely on is more important than ever. However, a well-designed system should route a customer to the right person. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Sounds good doesnt it? Best if you're on your mobile. Be confident about transforming your business. If you need help quickly, use the other contact options. You'll get a PDF file to keep and print out. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Compare leased line pricing and find the best fit for your business. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. BT broadband complaints. The Phone Book ; The Phone Book Find a Business. Website. Change your UK billing address. Report a fault online to put things right. In order to view the dashboard you will need to add Weve updated our BT Business privacy policy. I understand that any big company has large numbers of employees. Available 24/7Free from UK landlines. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Our insights and events hub is your go-to destination for help and advice on the future of your business. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Search The Phone Book from BT to find contact details of businesses across the UK. View bills, set up and manage devices, check service status, speed and much more. Help and support; Contact BT; Back. Want to write to us? Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Search The Phone Book from BT to find contact details of businesses across the UK. again. Well need your site address and postcode, and an overview of what youll be using your connection for. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Set up and alter your Direct Debits. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Contact sales. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. There are no limits to what people can do when they connect. How to Buy an Online Listing . Has hybrid work affected my offices bandwidth needs. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. This means finding the right BT phone number can be more difficult than you first thought. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Achieve a smarter digital future with our technology and business solutions for public sector providers. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. You'll find it on your bill. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. In some cases, BT might need a little time to investigate your complaint and find the best course of action. It is chaired by the chief executive. Log in to report a fault and youll go straight to the correct place to fix problems. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Read more about our network latency here. track your order. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. If you're on your computer, you can download WhatsApp for Desktop. WhatsApp us, The quickest and easiest way to contact us. track your order here. Report a fault online to put things right. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Every single time. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Whatever industry youre in, weve got tailored solutions to help your people work smarter. If you add all your accounts We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. If you have an issue you can find out if is just you, or impacting others in your area. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. That means you get fast, reliable speeds. Get a BT ultrafast fibre broadband deal today and bundle your TV. The developer provided this information and may update it over time. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Adjust your speeds to align with your needs: it's internet that grows with you. T&Cs apply. That's why we've been named as a leading service provider by Gartner. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. We always aim for 100% target availability, but sometimes things do go wrong. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. You can find our standard Terms and Conditions at www.bt.com/terms. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. business All day, every day. Monday-Friday08:30 - 17:00Free from UK landlines. It was ten times as fast for half the price. Raise a general billing enquiry. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Weve broken down each way you can contact BT so you can choose the best option for you. Dont miss our hassle-free ways to help yourself. one. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Contact BT . To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. We are processing your online We're here to keep your teams connected as the trusted partner of businesses around the globe. If you have a complaint about BT, there are several ways in which you can make a BT complaint. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT business solutions Work faster, smarter, safer, and stay connected with your world. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Terms and Conditions apply. 0330-123-4567 from a mobile Discover wholesale, strategic digital transformation, designed for your business and its wider goals. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Requesting a copy bill Check service status Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Sorry, something went wrong. We aim to fix any faults within five hours day, night, or weekends. You need your billing account number. How does BTnet work with cloud applications? The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Lessons BT Business Teach Us The quickest and easiest way to contact us. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. It's a little bit too early to track your order yet. the new account(s) in My Permissions.Go to My permissions. Visit our online customer service help and support areas AGE UK LONDON Business Description. Broadband & internet BTnet If you want to track a home order, click the button below. New BTnet EAD customers only. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. The BT Broadband forum is filled with useful information and questions asked by other customers. BT Business broadband, phone line, email or Cloud Voice services not working properly? If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. And if you do experience service stops, well provide money-back credit. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Every single time. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Try contacting support if you still can't track your order. Starts with VOL followed by three and eleven numbers, Oops. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Discover SME solutions This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. More information and review your options. BTnet Express From 50Mbps Ideal for smaller businesses Weve got your order request and will be in touch soon to complete your order. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. We can only deal with BT Business accounts. Monday - Friday. Mobile costs may vary. Phone line not working properly? Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. When people connect, there's no limit to the good they can do. Don't worry, if you don't have the details of these accounts you can still track This will involve a complete review of your complaint to make sure nothing has been missed. T&Cs apply. All connections are subject to survey. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Prices ex VAT. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. BT Business App Save time, manage your account, and check your services at your fingertips You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Starts with two letters followed by six or seven alphanumeric. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. We needed to save money for the good of the Gosport and Fareham Academy Trust. Discover solutions that are built for your business, whatever you do. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? We only collect anonymous data. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Fibre business broadband only 25.95/month. There are lots of quick and easy options to manage your . Search The Phone Book from BT to find contact details of businesses across the UK. You can do lots of things without picking up the phone. That means you get fast, reliable speeds. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Make sure youre always connected with mobile, broadband, phone systems and more. Or ring us on : 0800 672 331 Register a complaint Contact From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Suitable for smaller businesses who need more than what broadband can offer.