What should I do? I'm having an issue with something I purchased on Facebook Marketplace But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Both early political pieces. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. on Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I can send to any other email address OK.We'll move all . PayPal Seller Protection exists to help sellers trade confidently on eBay. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. thanks to all for your help. did said person say they woud send you the motorcycle and the title and then you would have to pay? They also have to protect their buyers from fraudulent sellers. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. The item could have gotten mixed up during a customs check? 2023 Comparitech Limited. The item is missing parts or features, and this was not disclosed. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Solved: Buyer says I sent wrong item, is it a scam or was - eBay He sent photo of item receivedit is not the item i sent. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. QUOTE eBay is very aware that scams occur on the website. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. 'However once the seller has received the item back, eBay can then step in and review the . Theyll tell you to file a report with the police and then wash their hands of the matter. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I've never owned/sold a necklace like that. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. From the "Reason for replacement" drop-down menu, select "wrong item was . The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Item compatibility is buyer s responsibility. They help the organizations to focus on the other parcels they have to deliver. 2) Buyer most likely will open SNAD return request. That is not the package i sent your cosmetics in. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Ebay claimed that the item was in "different condition". Has she possibly got you mixed up with a different seller ? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on I cant believe you won this. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. So unfair. That's why I thought maybe they mislabeled. Our app will file a claim in your stead, saving you time and a potential headache. I did buy the shipping label through ebay. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Those labels are a lot bigger and I never cut them to a smaller size. I manufacture them myself and sell for only one price. Help for buyers and sellers. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. To cancel your order: Go to My Purchases. I take pics and and email amazon all the details of before and after and the condition it is come back - The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. It is better to talk with them first before doing this. Solved: What to do when wrong item received, seller reques - The You end up owning expensive packaging, without the desired product. I sold an item for $55 and they sent a return saying I didnt send the right item. I suspect someone may have been tampering with mail and package in the delivery system. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Does it look like your packaging, apart from the labels and the stickers? So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. I really feel like I am not getting any protection from scammer buyers on eBay. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Stockholm syndrome - Wikipedia Attached is a picture of a side buckle and the package with address label. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago 1. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. why it was refused and Never heard back. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. How to handle a return request as a seller | eBay Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Funny thing he could never tell me what he claims he got or send me pictures. As you say, I would explain to the buyer that different computers and devices show colours differently. I have had a few people say they didnt receive their orders when I know I sent out to all of them. e-bay couldnt give two hoots for sellers as long as they are making money. 2. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. ive had power sellers defraud me for a 50 cent lowes coupon. Two moths ago, a parcel comes back. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Along with photographing everything, try to record any identifying details about the item. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Learn how your comment data is processed. In order for it to work, sellers must provide proof of item delivery. Please Help! Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. This is why I take photos of the item with the eBay paperwork. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay I think the label on top is Canada Post's label they put on once it enters their country. i think someone is trying to scam me like this to. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Copyright 1995-2023 eBay Inc. All Rights Reserved. Am I protected against negative feedback in this scenario? People are getting desperate, violent and all kinds of other things lately. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Buyer pretended the item/ring was not as listed. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. I had been using half sheet sticky labels for almost a month before sending out this order. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Add any photos you have of the wrong package. What to do when wrong item received, seller requesting to send to other buyer. That photo looks like your shipping label stuck on top of another shipping label. So, that explains the different labels and (possibly) the Fragile stickers. Law Regarding Receiving a Shipment That Was Not Ordered document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. 26-05-2020 These are both things ebay phone reps suggest. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Buyer gave wrong address, and expects refund, who - The eBay Community Do you have the number? I sold 4 of the same items. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. They needed his phone number but I did not have it. By ARTHUR WRIGHT. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . The online auction site launched in 1995, and scammers have used it ever since. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Common eBay Scams: How to Spot and Avoid them - Comparitech But obviously I cant prove that. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ebay says I have to "take action" by Sept. 11th. Or you can specify that the addressee must sign for the package or letter. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. I responded to the return but Im really freaking out. Buyer claims wrong item and gets a refund despite - Welcome to the Five! Just thought Id share. They offer some sort of limited-time discount in order to create a sense of urgency. Buyer returned different item - General Selling on Amazon Questions Aamzon advised we can do what we want. I told them to send it back to me and I'll give them a refund. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. I once again immediately had them call me to dispute this. to fight them over this and go to the Phillippines is beyond annoying. Buyer had wrong address, item was sent back, what now? - EBay I swear. But if he has balls to carry on, follow up with post master complaint. Someone did this to me a few months ago. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded.