Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. By continuing to use this website, you agree to the use of Cookies. Further Details. In November 2022 I placed an order with FootAsylum and it never came. No greeting, no please, no thank you. Difficult, posted 2 weeks ago After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Claim your profile to access Trustpilots free business tools and connect with customers. They all fit perfectly. Ordered standard delivery, was dispatched the next day & arrived the day after. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They sent me trainers in a damaged box. 2023 Trustpilot A/S. Easy! Get 60% off instantly: Footasylum discount codes } Finder CA Ends: Tue 28 Feb 2023. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Footasylum has collected 369 reviews with an average score of 1.86. . Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. A simple full refund is all I wanted from the first time I was messed around!! Unable to get in touch with anyone from customer service to resolve issue. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Avoid this store at all costs. Rolling eyes, rude attitude. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Ends: Mon 6 Mar 2023. Hey Karl!Thanks for taking the time to leave us a review. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Ordered coats for 2 of my sons in the sale. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. We hope to see you again very soon. Discount. Ordered coats for 2 of my sons in the sale. Absolutely fuming with this company. Ordered some trainers at 10.30pm amd paid for next day delivery. Got them cheaper than any other website. Companies can ask for reviews via automatic invitations. Happy from start to finish! Purchased 2 pairs of Salomon trainers in different sizes. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. And would recommend to all my friends amd family. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB To contact the Footasylum customer service team, start a live chat on the website. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Was told that neither was possible because I didnt return them in the original shoe box! Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. For full terms and conditions see here. Heres how it works. We hope to see you again very soon. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Please note that we may share your email with the company to verify your order. Just noticed that the box they have sent them in isn't for the correct trainers. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. We hope to see you shopping with us very soon. Companies can ask for reviews via automatic invitations. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Start your return online at the Footasylum website. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Received 2 small refunds for I don't know what! Shocking service avoid disappointment. Ordered almost 400 worth of clothes for my son on the 12th of December! However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. In real life, they are dull, boring and have no character at all. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. If this was my store, they would all be sacked. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lady at the till was no better. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Will definitely be ordering from them again. Email never arrived so ended up going to a store on crutches to get a refund. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Free return by our courier service. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. If you don't like it, leave. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Suggested companies are based on peoples browsing tendencies. Gain access to Footasylum UNLCKD through your main Footasylum account. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. You will receive a verification email shortly. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Great sale and super quick on delivery. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Courier. You have 28 days to return your items and you'll need your original receipt or delivery note. It goes against our guidelines to offer incentives for reviews. Get Code. Footasylum discount code: 20% OFF in March - Mail Online Was looking everywhere but at her customers. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Package allegedly dispatched on 11th December and now reported as list in transit! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. That is great news that they arrived a day early!We hope to see you again very soon. All students enjoy 10% off at Footasylum. Ordered it on Monday and it was delivered on Tuesday. Purchased 2 pairs of Salomon trainers in different sizes. Read Customer Service Reviews of footasylum.uk - Trustpilot Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Within 5 Days. Companies can ask for reviews via automatic invitations. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Received 2 small refunds for I don't know what! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. - Rebecca Jones, posted 1 year ago I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Hey Getta,Thanks for leaving us a great review. I can't even point the blame at one member of staff because they were all terrible. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Since Footasylum doesn't have a customer service number I had to text them. Date of experience: 18 December 2022 Order placed on Monday standard deliver paid for and the parcel arrived the next day. Package allegedly dispatched on 11th December and now reported as list in transit! Footasylum discount codes March 2023 - finder Ireland I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. We use dedicated people and clever technology to safeguard our platform. These featured collections are typically the most popular and best-selling products on the Footasylum website. And would recommend to all my friends amd family. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Email never arrived so ended up going to a store on crutches to get a refund. Great to hear that the parcel arrived so quickly. Verification can help ensure real people write reviews about real companies. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. 10% off at Footasylum on first orders with this promo code. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. One very disappointed son this Xmas! Would not recommend. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Asked for a pair of trainerscould not even tell what the guy said. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. I would definitely recommend and will be a returning customer. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Up to 50% . On-time Delivery. When you purchase through links on our site, we may earn an affiliate commission. Once cleared, your points will turn into money off any future purchases. Got them cheaper than any other website. Highly recommend and will definitely buy from Zavetti again. My son lost out on his Christmas presents as a result. They also offer a WhatsApp device but it doesnt work. Help future customers by talking about customer service, price, delivery, returns & refunds. 1996 Retro Nuptse Jacket. Find out how we combat fake reviews. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Restrictions apply. The kind your customers really want. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check.