That's not something you're likely to shake off. If you fancy a viagogo event roulette then use this company. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. 1. The Weeknd Tour 2023. When Your Event is Canceled or Postponed. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. All Rights Reserved. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. We often link to other websites, but we can't be responsible for their content. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. PDF FanFair Alliance - Ever get the feeling you've been cheated? Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. I must have sent countless emails and phone calls. I haven't received an email confirming my order. Join The South Shore Hospital Data Breach Class Action, Today! viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Answer (1 of 3): Viagogo runs prudent customer care operations. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Can I pick up my tickets instead of having them shipped? Send us your story with as much detail as possible to fill out our investigation. 2.15 viagogo Guarantee. 2.17 Season Cards. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Kiwi issues warning after Viagogo 'ripped off' elderly mother Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. The law catches up with viagogo - event promoters and music fans are 4.1 Double Posting and Removal of Tickets. Rufus Du Sol Tickets. How to get refund for Foo Fighters tickets as band cancels their - HITC This is the easiest way to get your money back. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Anna Netrebko concert canceled by Taiwan orchestra Our guarantee does not affect Your statutory consumer rights under UK law. Mar 1, 2018. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. You will be entitled to a full refund or a 120% voucher. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. By clicking a link you are consenting to this. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Andr Rieu Tickets. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. The refund will be received from the Event Organizer within 30 days. They take your money with no intention of even giving you anything for your purchase. Why can't I see my order or sale in my account? Rufus Du Sol Tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Festival de Vina Tickets. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Eric Clapton Concert Tickets. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 6.8 All Sales are Final. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Received Refund in full for cancelled concert. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Paid 250 Euro VS the real cost of 100 euro. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Sellers should use our automated online confirmation process. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. . 7.3 Additional Policies. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Viagogo 'refusing' refunds for cancelled and postponed events - what to Viagogo reviews, customer feedback & support. Knotfest Japan Tickets. 2.14 Substituted Seat Locations. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Shows from the North American leg were also postponed until 2022 for the same reason. Case Name & No. One Direction Tour 2023. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. What We Do. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Complain to the ticketing website. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Adele FaceTimes fans as some demand refund for flights and hotels over The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. How do I change the email address on my account? Nelnet Servicing Data Leak Your Personal Information At Risk! According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. If You do not qualify, do not use the Services. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 6.1 No Warranty. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Can I Get a Refund from Viagogo? - GetHuman Note that this is separate from any Tax viagogo is required to charge on its fees. Since June, we've found listings for events at all of these venues on Viagogo. About Us Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Ha*Ash Concert Tickets. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Taylor Swift Tickets. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Suggested Article: Verizon Wireless SMS Refund Settlement Details. The 1975 Tour 2023. But Which? says firm changed policy to deny refunds if tickets can be used in 2021. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. viagogo AG is registered in Switzerland, Company No. Best regards, Viagogo team. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Viagogo - PayPal Community 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. A Which? Only to be given the run around. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Privacy Policy | If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Why is the price printed on the ticket different to what I paid? I have been researching this company and very bad negative reviews, and practices. Romeo Santos Concert Tickets. 3. To open a dispute: 1.Log in to your PayPal account. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 5.2 Violations, Termination and Suspension. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. This does not prevent us from varying these terms without reference to them. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. All sales and bids are final. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. They also had another 150.00 dollars worth of fees per each ticket. administrator or law firm. . Please add me to the list. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. This will be posted quickly, exposing the company and letting others see what happened to you! 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. status of any class action settlement claim. StubHub to refund canceled events after pandemic complaints : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. and that I would only receive a refund if the concert was cancelled etc. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Top Class Actions is a legal news source We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The good date is 9/11/21, but the relisted my tickets for 9/21/21. Take a look at our advice on writing a letter before you make your claim. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. If tickets are not consecutive, then the Seller must create a separate listing. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. They do not say they are going to charge such fees per a ticket . If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. To be a member of this Site, You must agree to accept the terms in this Agreement. Pretty straightforward, you'd think? 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. 4. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Viagogo | Complaints | Better Business Bureau Profile Tomorrowland 2023 Tickets. . If this is also unsuccessful We will not offer a refund. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. What are the viagogo Terms and Conditions? the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . However during the pandemic the response times may slow down. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Customers Claim Viagogo Won't Refund Tickets to Coronavirus-Delayed Waste Management Phoenix Open Ticket. 3.1 Accurate Descriptions. 5.Select 'Item dispute', click Continue and follow the on . I have been fighting with viagogo since October of 2021 with an canceled event. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. I have no ideal why a law suit has not come up sooner. All redress are non-exchangeable/non-refundable.. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Dave Chappelle Tickets. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. 6.6 No Agency. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. You will be entitled to a full refund or a 120% voucher. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. We always ask that people only buy from authorised sites in order to protect themselves.'. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 3.Click Dispute a Transaction. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . viagogo - Buy & Sell Concert, Sport & Theater Tickets Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Viagogo customers are struggling to get refunds for cancelled and Coronavirus outbreak: cancelled or postponed events - can I get my money back? If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Are you still waiting on a ticket refund for an event canceled due to the pandemic? As well as charged me double the amount. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. 4 replies 17.4K views. 2.16 Claims under the viagogo Guarantee. FanFair Alliance - Ever get the feeling you've been cheated? Note that Your payment may be withheld if you violate this clause. Viagogo-cancelled event and refunds. 2.12 Seller Payment. 1. Ticket-holders to postponed events will be able . Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Please note this does not include any Tax that may be payable on fees We are required to pay. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. 2. I had tried calling them and the day of the concert and no answer.