The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If we miss an appointment and we didn't contact you, please contact us. Youth justice services: North East and Cumbria - GOV.UK We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. endobj PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council The site has been designed with residents and local groups to ensure it is easy to use. Your Employees Portal - Gateshead Council The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. This is commonly known as filing a compensation claim for despair against a housing association landlord. To access this support or speak to an advisor, contact Business Gateshead today. To register with My Housing Account, select 'my account' at the top of the Council homepage. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead Council 4.0 . Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. People really are our greatest asset at Gateshead Council, and we value every employee. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Wherever possible we will place the order immediately. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. If you continue to miss appointments for repair work you may be charged. Gateshead council tenants wait almost a month on average for repairs I have to tell you, this week I have had four complaints that have been going on for two years. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. As a tenant you are not automatically covered for any of your home contents. Any resident with My Housing Account can access this service. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Visit directory. Are you a Council or Housing association Tenant with housing disrepair issues? Repairs & Voids. Gateshead Council aims to complete the backlog by late March next year. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Council. Some work to your home is done as part of a planned maintenance or investment programme. We hope to reschedule these eventsat a later date. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. You should report any damage to your local housing office. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Home Group | Watergate Court, Gateshead :L+Ftc[Sdu|^Y^. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Thursday 26th January 2023. Gateshead, England. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk All rights reserved. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We will need to look at what has been damaged so please don't throw anything away. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. You have the right to appeal if you don't agree with a decision to charge you for repairs. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Gateshead Council Housing Services | OurGateshead Work continues to address 3,000 Gateshead Council property repair Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. They should all be done. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Complain about council or housing association repairs By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Information, Advice, Services and Support - Gateshead Local Offer SEND Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Homepage for Gateshead Councils Benefits and Council Tax information NE8 1HH These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Gateshead pensioner 'shocked' at council's repair works on his home of The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. 0191 433 3174. housingadvice@gateshead.gov.uk. Repairs update - Housing Team at Gateshead Council | Facebook Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Metropolitan Borough of Gateshead - Wikipedia
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