If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. it is a scam. Anti-ticket-touting campaigners the FanFair Alliance . Please note this does not include any sales or value added tax that may be payable on viagogos fees. Viagogo must sell StubHub's non-US business - BBC News "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. ACCC takes action against ticket reseller Viagogo - news For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If the Google listing says ad, do not click. I understand the answer but I dont like it. 1.2 Ticketing Exchange. Customer Files Viagogo COVID-19 Ticket Refund Class Action Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Just as before, when you make a ticket selection, the clock starts ticking. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. viagogo Tickets - Google Play We care about accuracy. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. They can't be trusted. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Read more: Ticket resellers: Viagogo reviews | news.com.au Australia's leading The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. And the original face value of our tickets was nowhere to be found on the site. 2.9 Seller's Confirmation Obligation. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. But the messaging in small letters at the very top of the screen is easy to miss. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Contact Viagogo directly - raise a complaint & request a full refund. We may investigate complaints and violations of our policies. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This could be a tough call for many internet shoppers. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. 2.15 Claims under the viagogo Guarantee. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo does not pay sellers unt. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Just another site viagogo refund australia. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. This includes reports four tickets to . Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. If You do not qualify, do not use the Services. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Performance & security by Cloudflare. If you fancy a viagogo event roulette then use this company. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Viagogo - Wikipedia CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. 5.4 Making Adjustments. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Australian Competition and Consumer Commission (ACCC). Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. This is so we can promote the sale of tickets and items that You list for sale. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. What ticket resellers must do I bought 2 blackpink ticket a month before the concert for 550eur per person. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 3. 4.2 Stolen Property. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. View FAQs Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. For a list of these situations see You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. How do I change the email address on my account? The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Consumers urged to avoid viagogo | NSW Government When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. When We receive an offer by bank transfer, We will check to see if the bank account is valid. The company has been the target of customer complaints, industry backlash and court action overseas. Original price eur159!!!!! As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . PDF FanFair Alliance - Ever get the feeling you've been cheated? Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Be the first to hear about special offers. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. 2.4 Listing. Save. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Victims of Viagogo - Facebook Read Customer Service Reviews of www.viagogo.com - Trustpilot Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. -Explore the world's largest selection of events. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Buying tickets to events | ACCC - Australian Competition and Consumer Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. "Viagogo is committed to providing an important service to consumers that use our platform," he said. 6.5 Tax Indemnity. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. 1.1 Introduction. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. CHOICE supports the First Nations people's Uluru Statement from the Heart. Find out more about fact-checking at CHOICE. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. 4.1 Double Posting and Removal of Tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. 6.1 No Warranty. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. She was told that up to 200 people had also been turned away due to fake tickets. the price it is sold for on the primary market). To request a refund: From the actions menu, select the 'Request Refund' option. For more information check the Skilling Australians Fund Levy information at The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements.
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