OFFERS MAY VARY BY STATE and service may not be available in all areas. Notice letter of participation in a qualifying state, federal or Tribal Program. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. International calling is enabled for direct communications between 2 people; certain numbers (e.g. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Review updated: Jan 13, 2023. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. You can apply your ACP discount to any available enTouch Wireless service plan. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. Your Name *. (Click to call functionality on mobile.) When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. International calling does NOT include text messaging, picture messaging, or video messaging. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). You must opt-in and choose an eligible ACP service plan. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. . If you have any trouble, we are ready to help just dial 866.488.8719. How to Check My enTouch Wireless Application Status Please be sure all of the above information is accurate before calling. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Press the size on the backside of the card related to the SIM size your phone needs. CA subscribers on the free combination CA Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 25 GBs of data. Promotional offers may be modified or withdrawn at any time. All . EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Click here to Enroll Today! Or you can always return to this page, and use the contact form. Want to bring your existing phone number to your new enTouch phone? While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Videos stream at DVD quality (480p). AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. To reset your settings to default, choose your device manufacturer below. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Other terms & conditions may apply. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Veterans Administration benefits statement. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Billing Help & Support - Meet Our Companies: RCN, Grande, Wave, & enTouch Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Enrolling with enTouch Lifeline cell service is easy! Enter your mailbox number (area code and phone number) . Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. MyEntouch | Login | Index Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. Currently, millions of people in over 40 states find this platform very efficient. If you are going to ask "how do I get a cell phone?" go here instead. Help Center | Q Link Wireless Social Security benefits statement. No. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. EnTouch Wireless with Q Link chat. Participates in the Food Distribution Program on Indian Reservations. Consent for calls and texts is optional and can be revoked at any time. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. Lifeline Assistance Programs. 3 consecutive months' worth of your most current pay stubs. KEEP THIS INFORMATION HANDY. Offer not available for existing enTouch Wireless customers. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. The major problem is that they often shut . Unemployment/Workers' Compensation benefits statement. It also helps you to easily solve common issues without needing to call customer service. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Help a friend or family member get FREE mobile service from enTouch Rates do not include taxes & fees, where applicable. Lifeline is a government benefit that provides free cell phone service for eligible customers. No wait time! Please refer to enTouch Wireless Terms of Service for more information. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Only eligible consumers may receive ACP discounts. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Click here to enroll today to see if you qualify! The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. entouch wireless account number and pin - Sercano.com Overview; Facilities Management; KPIs; Strategies; Smart Buildings, Smarter Benefits; The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Taxes and fees included with service plan pricing. BROADBAND DATA. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. OFFERS MAY VARY BY STATE and service may not be available in all areas. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. Social Security benefits statement. Customers must be first-time Amazon Prime . Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). ACP is a federal government program operated by the FCC. Lifeline plans and benefits may be maintained without enrolling in the ACP. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Apply Affordable Connectivity at AirTalk Wireless Browse our list of available free phones Totally free, no monthly bills, and free shipping. Copy of last year's State or Federal income tax return. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. 3 consecutive months' worth of your most current pay stubs. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. No. Videos stream at DVD quality (480p). conference, chat lines, and premium numbers) are not supported and may be blocked. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. conference, chat lines, and premium numbers) are not supported and may be blocked. Customer Support will handle the rest. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Data throttling may apply to users with very high levels of data usage. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. ACP is a federal government program operated by the FCC. Carrier on Customer's Account *. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Click here to enroll today to see if you qualify! PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Username Password Log In Forgot your username or password? That is what we are committed to delivering to you! www.EnTouch.net 281.225.1000. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Why won't my new SIM Card work with my ZTE? - Q Link FAQ For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. You can also enroll by mail with a paper application. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Affordable Connectivity Program (ACP) Terms & Conditions - EnTouch Wireless Contact Us - enTouch Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Whether its walking you through a Lifeline application, or helping you traverse our website. Bovay Jr., a distinguished Houston businessman at the time. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. An eligible household is limited to one monthly service discount and a single one-time device discount.