Roadside assistance for your bicycle or eBike. RACV 's intention to make any such changes through the RACV website (racv.com.au), Royal Auto magazine and using any other means adopted by RACV (in its absolute discretion). The maximum distance measured across the body of the Caravan or Trailer. As my RACV Total Care renewal is due in a few days I thought it best to contact RACV to ascertain if the T's & C's had changed from those posted on their web site; particularly in relation to the no dirt road / no National Parks call outs mentioned in this thread. Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). Youll also get an SMS if youre in metro Melbourne so you can track its arrival. Extra Care suits those who travel into regional areas and those with heavy vehicles. Monetary limits apply to individual breakdown benefits. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. Call 13 11 11 and let us know your name, where youre located and whats gone wrong. Vehicle size and weight restrictions apply. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive. Where a Breakdown occurs in a Remote Area, RACQ may be able to assist but you may incur an additional cost. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. hbbd```b`` iXDL+0f. For copies, visit racv.com.au. Per breakdown it includes: All for $11 per month or save when you pay annually for $126 upfront per subscription year*. A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. If you need to be towed further than this, there may be out-of-pocket costs. Get up to 100km of metro and regional towing, plus generous taxi, accommodation and car hire benefits. With respect to a member, an entitlement to receive Roadside Assistance for any Eligible Vehicle that the member is travelling in. The vehicle must be in good condition and meet the registration requirements of your state and territory. As a mutual organisation, RACQ re-invests any operating surpluses back into the development of products and services that return the most value and benefit to members. Thank you for submitting the form. Anything in excess of that distance will be charged to the Driver; (g) You require transportation of passengers beyond the safe carrying capacity of the towing vehicle; (h) RACQ has already provided a service in respect of one Breakdown, excluding the Ultimate, Gold and Gold50 member Entitlement of a second tow at no charge up to 20km; (i) We cannot access your vehicle due to the location of the Breakdown or other factors out of our control (e.g. Complete Care is all round cover for people who sometimes travel longer distances and often have things in tow. Where the vehicle receiving service is a motorcycle and towing cannot be completed within the operating hours of the place of repair. You can find details in the Terms and Conditions. Some Remote Areas restrictions may apply. 227678. Plus, save more on your yearly subscription cost the longer youre with us. A TMD helps you understand the types of people (called the class of customers) our insurance policies are designed for, considering their needs, objectives, and financial situations. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. Please refer to Towing Entitlements for Eligible Caravans and Trailers. Youll be towed in your chosen direction up to the relevant kilometre limit. Some Remote Areas restrictions may apply. If we cant, well have it towed within your Entitlements. enable JavaScript in your browser. Terms and conditions apply. (f)Vehicles being operated solely for commercial use covered by a Business Roadside or Business Plus Care product, subject to the entitlements for that product. Our mid-range package, giving you the basics with extras included. Heres what to do and how to stay safe if it does. RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB) RACQ therefore has a financial responsibility to ensure that Club services are distributed in a manner that benefits all members equally. (a) Suffers a Breakdown 100km or more from the Driver's Home; and (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. Heres a breakdown of our prices per subscription year: Note that our monthly payment option includes administrative fees.*. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. If you frequently take road trips, drive long distances or go caravanning, RACV Total Care is the option with more value. For copies, visit racv.com.au. (a)Accommodation $2,400 per incident; or. You will find that there are standard components included across several types of terms and conditions. After actually reading the Terms and Conditions for RACV Total Care and . Taxi services will be subject to the availability of taxis in the relevant area. If the key to your Eligible Vehicle or Eligible Caravan or Trailer has been lost, damaged or stolen, where possible, RACQ will arrange and pay for the services of a locksmith in accordance with your Entitlements. If your vehicle is a total loss 27 Recovery actions 27 - Recovery action by us 27 . Our entry-level package, perfect for city drivers who like to stay local. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. $2375 DEAL. Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded, Business Roadside or Business Plus Care product. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB) Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Read More. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB) For immediate help on the road, call 13 11 11. This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. Yes there is reciprocal agreements for basic services. First assistance call at 0926 - tow truck wait time 90 minutes. RACQ reserves the right to decline any application or renewal at any time. RACQ does not cover Caravans and Trailers that: (a)Are used as a permanent place of residence. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. RACQ will cover the cost of base fares or rates. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB) 20% off Chargefox fast charging We take into consideration where youve stopped in either a metro or regional area, and your distance from home. A document sent to you after you purchase your insurance policy. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. Vehicles that are not eligible to be covered by RACQ Roadside Assistance in accordance with the criteria for Ineligible Vehicles in the Service limitations section above. Contact RACV; Legal; Privacy Charter 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. Replace one ignition key for the Eligible Vehicle; or. All entitlements will be subject to local availability. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. Out of charge It includes: All for $24.67 per month or save when you pay annually for $290 upfront per subscription year.*. | HYBRID | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE Looking for an Uber approved car, or wanting to save on rising fuel costs ? Towing Entitlements will apply if you hold Plus Care, Ultra Care or RACQ Ultimate. bit hard when you are broken down. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Rental vehicle entitlements will be subject to the availability of a suitable rental vehicle in the local area, and is subject to any conditions or restrictions imposed by the rental company. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. Thank you for submitting the form. Yes, you can pay for your yearly subscription upfront or by the month. The Eligible Vehicle cannot or will not be repaired. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. endobj RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB) If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). . For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. To be considered eligible, your Caravan or Trailer must meet the following criteria: (c) Does not exceed the size limitations; (d) Not an Ineligible Caravan or Trailer. There will be more to this as I'm awaiting a call from RACV today. It's great for those who mainly drive in metropolitan areas. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. A Government-gazetted road or driveway which is accessible under all weather conditions by a two-wheel drive motor vehicle. This Camry Hybrid has been well loved and only travelled 118,000 kilometers with full dealership servicing. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB) RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB) A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB) RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) Lockouts and flat tyres/batteries This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles. All entitlements will be subject to local availability. Roadside Care Members will only be towed to the closest attending RACV Service Centre. (b) Accommodation up to $330 per incident and rental vehicle for up to 3 days, up to $100 per day. Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. Buy now Prices valid as of 1 August 2022 and are subject to change. check out the. RACV Total Care. For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. RACQ reserves the right to decline any application or renewal at any time. If the Eligible Vehicle requires towing while it is towing a Caravan or Trailer, the Caravan or Trailer will be towed under the same conditions as the Eligible Vehicle, to the same destination, providing that it can be towed behind the attending tow truck. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. If you breakdown, we'll arrange towing and offer some transport options. If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. After talking to people on the road about Insurance we were convinced that we should have RACV Total Care. Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify RACQ and any RACQ Service Provider against any loss, damage or claims. Roadside Assistance can be purchased by any resident of Australia, with an Australian residential address. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. The member will have the rights set out in the Constitution for their membership class. Save on your annual subscription with discounts the longer youre with us^. Roadside Care is a favourite for metro drivers who like to stay local. Winning a 2022 Mozo Experts Choice Award in the Exceptional Quality Car . Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. By using our site, you agree to us collecting this information and to ourPrivacy Charter. RACV Total Care is our most comprehensive emergency roadside assistance package. For copies, visit racv.com.au. This code gives customers 20% off at Lucy Bel. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. (a)Alternative passenger transport of economy class air, rail or coach for up to 6 people. 227678. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. Royal Automobile Club of Victoria (RACV) Limited. This is the total dollar value of the benefits you can receive after a mechanical breakdown, per incident. No I was not in the middle of nowhere, it was Gillespie st, St Albans. They comply with the manufacturers specifications for your vehicle and the relevant Australian Standards. Termsand Conditionsof ERA products. V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Where RACQ is able to assist you and incurs additional costs in providing Services to you on an island or river crossing, for example, barge, ferry or additional towing costs, you will be required to pay any additional costs RACQ incurs in accessing the Breakdown site. RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB) Caravans and Trailers that are Ineligible Caravans or Trailers in accordance with the criteria in the Service limitations section above. All requests for Roadside Assistance relating to automotive Glass replacement requires upfront payment by credit card. Use the promo code to redeem online, or show your RACV Membership card in-store to receive this offer. Features Include: Automatic Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise . RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB) Qualified mechanics on call, no matter how many times things dont go to plan. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. Proof of the Drivers current residential address will be required when requesting Travel Entitlements. (a)Accommodation up to $770 per incident; or. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. A location along the most direct route from a Breakdown site to the Attending RACQ Service Providers Premises. 85 0 obj Any costs associated with charging the Electric Vehicle will be at your own expense. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB) Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank. Prices valid as of 1 February 2023 and are subject to change. Total Care covers anyone driving your nominated vehicle. Telephone: +61 3 9790 2883. By using our site, you agree to us collecting this information and to ourPrivacy Charter. Where evidence cannot be provided RACQ may decline to provide the Travel Entitlement or require the Driver to pay for the relevant Travel Entitlement. Please refer to the End of the Incident section above. If RACQ cannot unlock the Eligible Vehicle, we can help arrange professional locksmith services. For policies with a start date from 19 May 2019 - 12 October 2020 or with a renewal effective date from 30 June 2019 - 27 October 2020. A waiting period of 72 hours applies for all additional Entitlements from the start date of all Plus Care, Ultra Care and RACQ Ultimate products. Damage to a vehicle of any type which is, or could have been, covered by a motor vehicle insurance policy, including but not limited to accident, fire, flood, theft and/or slashed tyres. (b)Accommodation up to $550 per incident and rental vehicle for up to 5 days, up to $100 per day. I have 4 x cars and it says I nominate a vehicle for the total care package, and also get the benefit in any car I'm driving. For policies with a start date from 7 July 2020 - 6 June 2021 or with a renewal effective date from 10 August 2020 - 11 July 2021. If u want to go on an expedition get a Land Rover, if u want to come home from an expedition get a Landcruiser!. From time to time, RACVmay require changes to be made to its products in order to respond to changes in legislation and other environmental factors. Change of Nominated Vehicle: A 72-hour waiting period applies to all Plus Care, Ultra Care and RACQ Ultimate Entitlements including Travel Entitlements for all Drivers (excluding the member where Personal Roadside Assistance applies). If we can't unlock your vehicle, well contribute this amount to a professional locksmith. Tow truck arrived at 1432. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. endstream This site will not function correctly without JavaScript enabled.Please How much you pay depends on what level of cover you choose. Any additional costs above the annual specialist towing Entitlement amount will be at your expense. The Best Lucy Bel coupon code is 'NEW20'. With three levels of roadside assistance and flexible payment options, get the subscription you need for your driving lifestyle and budget. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) Yes, you can. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. There is no cost for fitting an RACQ battery to the Eligible Vehicle. Car breakdowns are not only inconvenient, but they can also put your life in danger. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB)