Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I have created also both categories. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Below are tips and gotchas for each report / dashboard. I didn't change anything and retried the "Check Challenge" just now and it worked. That is why I referred to the question that was asked to you before on May 31st. I resolved the issue, by deleting the Billing profile and recreating it using. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Module. I had problem with the chart, now everything is correct. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Open a Case in the service console.2. Knowledge Basics for Lightning Experience. The key word is "rename." The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. When it works it plays a sound to tell you that a case has been assigned to you. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I am having trouble with step 4. How frustrating! Can you help how to revert it back and to see Closed status field. Sign in Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! :) I'd reconsider that time trigger. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. This is so annoying. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Could you share a bit more details on what you have done for this step? can you please suggest something? Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Did you perform any particular action to get the email available on the console ? Did you create a new console? R&D, A project with Daddy: My favorite daily process! Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. That is frustrating! Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Stuck on Superbadge Apex Specialist Step 1? Please help. Yes! Use another way to specify capacity for the routing configurations. Note the filter. This is my journey- a normal kid by day- a Trailhead explorer by night. Trailhead Baby any idea? "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I've no clue what more I need to do to complete this challenge. You also get personal insight into the life of a Trailhead Baby! Hello. for Challenge 7. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. 1 is checked that should not be checked. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Anyone have any idea? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Still not sure what Im talking about? I'll take a look as soon as Trailhead is back up! Rated Accounts by State The record count for state and account rating are automatically added. This worked for me. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I am not sure what I'm doing wrong? I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Tonight's challenge involves the creation of two processes. Configure a named credential and remote site according to the specifications outlined in the business requirements. Challenge 1: Automate record creation. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Ensure the Customer Contact can be tracked on Cases. If you need more help, leave a comment! on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . The demand for UI/UX design implementation is continuing to grow. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Still stuck? I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ensure you group report results correctly. " We recommend using a new Developer Edition (DE) to check this challenge. These are instructions on the types of rules you need to make. What should I do? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. How would you enable people to select cases from an organised list? Ensure you group report results correctly. This is where you start building out the ability to manage support levels. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Don't be worried if you are updating several page layouts plus the console app. It is reason i m getting this error. *must be completed in lightning experience*1. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. @Trailhead baby I am having same error message. Hi All,Im struggling to complete challege 6. Please post some details of what you have. My brother has started to play with me! THANK YOU! Coild you please help me out? Ask Question Asked 2 years, 8 months ago. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Are you sure you want "email to case"? This is really a tricky one. I'd try this- Delete the current process. Challenge 4 Case Routing. Even after setting up support proc and presence status. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Any clues as to what I might be missing? Thank you very much for such an interesting post. privacy statement. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Help with Superbadge Service Cloud Specialist step 4. Let's do this. Could you shoot over a few screenshots of what you have? Theyre such a useful way to remember what needs to be done before you start. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Nice and informative blog! please help. I can only click on the Email tab. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! @Joy.. Can you please share the solution ?r. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Service Cloud Specialist Superbadge Challenge 6. You should be prepared for a heavily scenario . Help with Superbadge Service Cloud Specialist step 4 I have used knowledge 1000 times and have never had anything like this. I can't figure out what this error means. These have different SLA milestones an agent has to hit its the same in this section. Does it work? I have named and renamed it (Over and over and over). Thank you! If you did them recently, try not to leave it too long to attempt this superbadge. Superbadge Apex Specialist Full Solutions - Salesforce Handle (Not the "standard platform user", just "standard user"). In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. What can I attach to help diagnose what I am still missing? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Book Now. I've had it take up to 24 hours :(. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. "Wrong Queue" is not a queue. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Intermediate case users can access both lists of cases. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I have created data categories and Subcategories and have activated.But have issue with the above error. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Below are tips and gotchas for each report / dashboard. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I'm whole again. 43 are for Admins. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. My bet is that you missed one checkbox in the setup. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". hmmm It has been a while, but I believe that just the "standard" profile is what you need. Billing Topics (Billing_Topics) with Payments and Reimbursements. I'm chasing my own tail. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Also, my email-to-case and email on demand are checked. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Once this was done, I passed the 3rd challenge section. Appreciate any help. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? ", There are two options for email to case. I am the Trailhead Baby! I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . * Able to be used on a profile level? Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I made two dollars today! Sorry . Will you be able to guide me? (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Some changes are done at Challenge 2. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Keep working, great job i believe you should like my post home care specialists. "I have created the Entitlement Process named "Cirrus Support Process" twice now. I'd bet that the solution is to "clone" not rename. Was this badge FUN or what?! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. One of my favorite new things this week was taking a shower with my whole block collection. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Make sure that the correct date range is selected. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Service Cloud Specialist | Salesforce Trailhead Service Cloud Specialist Superbadge - Qiita Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. @MM - thanks for your time. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I have enabled the knowledge user check box in the user profile. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Making dinner for Mom! I got it figured out. Thanks so much for responding. Thanks for your time! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. on 6th challenge. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I'm sure it's something little! Review the steps to create the 'Cloud Technical Team Support Process'.". (The badge is all click, no code.) Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Do your routing configurations tie to the correct queues? LWC Specialist Superbadge : Guide to Challenges - gigminds The simple things Hey, i'm on challenge 3 and almost done. i could pass the challenge, so great to have some experts available like you! I have finally managed to get through this stage. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Leave a comment for the Trailhead Baby! Checkboxes: Missing 3 that should be checked. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. hmmm You do not want to enable all of the checkboxes. No. Any help! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. "Please help to resolve this. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Initial Response milestone- You only need 1 criteria. But I didn't complete it. advanced apex specialist superbadge solution. Prework and Notes. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Back to the superbadge. I did add the things mentioned automated action in macro. Its awesome once its all working. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Selling with Sales Cloud Specialist Superbadge - YouTube This superbadge in specific helps building reusable granular components. Yes you do. I am going bananas here. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. If you need more help, leave a comment! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Ensure you set up the routing for Advanced Cases properly. Any advice?Thanks in advance! Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Hyatt Place New Taipei City Xinzhuang. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. This is a fun challenge - if you are, like me, a total Service Cloud novice.