Dear Mr Brennan Thank you for taking the time to leave a review. com_currentSite = "952359298347476581"; Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! The calls are non stop , its very busy and mentally exhausting . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. There was a slight downside of having to wait for about 10 minutes. '', Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. When is a time you've been in a difficult situation and how did you solve it? Companies can ask for reviews via automatic invitations. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Staysure is a trading name of TICORP Limited. If you want to claim on your policy you should contact the .wslide-caption-text {} Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. It wasn't great. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Check out what 241,874 people have written so far, and share your own experience. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. initEvt.initEvent('customerAccountsModelsInitialized', true, false);
Also, for some of our insurers we may receive a profit share payment if they Britannia House,
Unhappy with your Staysure experience? Monday 26 December: Closed The support which is only a call away is fantastic. - Saturday: 9am - 5:30pm
It was my aunty and they told me its not compassionate. .wslide-caption-text {} Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Handful of friends made at Staysure. Consumer guides, newsletters, surveys and more! I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. document.documentElement.initCustomerAccountsModels++ Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Get started with your Free Employer Profile. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Were available during the following times:
Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. .wsite-menu-default a {font-size:16px !important;} Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. A good clear line, too, with no annoying background noise! .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} They subsequentialy told me to claim for myself. .blog-header h2 a {} Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. You need to sharpen up the verification/activation mechanism. But your website/automation are pretty poor, so only 3 stars. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Thank you. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Having problems? Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We are investigating your comments and will contact you shortly. 28703 San Sebastin de los Reyes Still requesting further information whilst she was on her death bed. Saturday 24 December: 9am 3pm Have a fantastic holiday. She had to cancel her holiday to undergo treatment and submitted a claim. .blog-header h2 a {} Find out how we combat fake reviews. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Training team really try hard and overall enjoyed it. Finally I started a new booking and was successful in receiving a quotation which I accepted. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. The People Team. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. In the end left the company with 66 pay in a cost of living crisis with child.
Wife initaily refused to go but i pursuaded her to go if a friend could take my place. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. _W.storeCurrency = "GBP"; Most of the time the customers were great and easy to get along with. Have a fantastic holiday. longer working hour, monotony work, short holidays. I should have asked for the policy to be posted to me. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Have a fantastic holiday. Thanks for your feedback. . } We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. There are also plenty of opportunities to develop into other area and for promotion. Average Interview. - Sunday: 10am - 4pm. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} It goes against our guidelines to offer incentives for reviews. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. You may change your settings at any time or accept the default settings. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Create your My Staysure account, or login here. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. The calls are non stop , its very busy and mentally exhausting . There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Have a fantastic holiday. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Will look around for my next policy. They pick and choose who is significant to you when they pass away. My dad died whilst abroad, he was insured with stay sure. You never know if the training team/management are telling you the truth or lying to you. Wed like to hear from you. You deserve to be treated better especially for what youre getting paid. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. New management pushing all good long lasting staff out. Have a fantastic holiday. Will definitely be dealing with Staysure in the future for my holiday cover. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. {"navigation\/item":"